random

Every single avenue is dead, or as good as.

Facebook has already turned into Friendster II.

Email is a box for junks.

hp can be replaced by a good alarm clock.

But blog is still plays a part in enabling me to connect with myself, no matter how small the role has become.

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They enrolled me for a 2-day course about service excellence and I had so much fun recalling those stuff that I used to know and presume was rather good at.

The moments-of-truth, grooming, telephone etiquette and others.. Like so hospitality management. So the speaker was asking us to note down the way we address others over the phone and it dawned on me that ever since I joined operations, I have evolved into this rude performance-driven machine with the apparent lack of good service.
I remembered when I first started out over a year ago, I used to complete my sentences over the phone, give proper greetings, identify myself and my department as well as offer assistance.
Now i'm just this voice over at the other side of the line waiting to get through the tasks involved with the motivation to end the call ASAP. Like it's so much easier to just say "morning. Control."

It's sad, but it's the reality of life. Change is the only contact. We adapt accordingly to our environment. I suspect if i'm not such a good chameleon, i would have stabbed myself with a knife and bleed to death trying to fix the current practices/ processes to that of a different industry. Some things are best left alone.

and i was thinking that maybe that is why people in the service line puts in extra effort in serving others. For that is the only way to differentiate themselves from other industries. and it's sad that i'm in a results-oriented business where productivity counts even before the government announces the direction we should move towards. and i know the pain in accounting for every single action, or inaction that may or may not be under my control.

It makes my short stint in the hotel industry seemed so easy.

Ok. and i know that if all else fail, there is still the moolah to look forward to. and i have a good feeling about this year.

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A couple of stuff on my mind
- lasik or not?
- Turkey, Barcelona, Bulgaria, Egypt and Alaska
- Tod's bag
- korean food
- feeling secure
- new laptop

Action speaks louder than words. Get to understand body language better to know the reason(s) behind reactions.