Losing control...

The last time i did that was in Sec 2, when i raised my voice at some senior before sports day, in the stadium.

The same thing happened today. intended to use a polite, courteous and nice manner to reason. Ended up being affected by the body language and tone of the service staff. Didn't resort to using the insulting words -'i want to speak to your manager'. that i'm giving her enough face.

I dun want to repeat the story so dun ask. Guess the reason why i'm so pissed off is coz having been in the hospi industry and service sector so so long, it's kinda irritating to meet such front line staff. they kinda spoil the whole image of service-orientated pple. and haven they heard about GEMS? apparently, the manager and his staff dont know a thing about service recovery. maybe they ought to send their staff for more training, or hire some professional from shaltec to give them inspirational talks. the girl must be cursing and swearing behind my back. which i think is normal. guess i'm most probably blacklisted. who cares- i'm boycotting that place.

what a way to end my week.